Subprocessors
Services used to operate CloaFlow.
CloaFlow uses infrastructure, email, analytics, database, and voice runtime services to host the product and support customer-service workflows.
Current subprocessors
ProviderPurposeData involved
Provider
Vercel
Purpose
Frontend hosting and delivery
Data involved
Website and app traffic metadata
Provider
Railway
Purpose
API hosting
Data involved
API traffic and operational logs
Provider
Supabase
Purpose
Authentication and database
Data involved
User, organization, dashboard, and workflow records
Provider
Resend
Purpose
Email delivery
Data involved
Contact and booking emails, and handoff emails to customer teams
Provider
PostHog
Purpose
Product analytics, only with your consent
Data involved
Usage events and page views
Provider
LiveKit
Purpose
Voice runtime, telephony session handling, and model gateway
Data involved
Call and session metadata, call audio, and recordings or transcripts where enabled
We update this list as the product changes. For questions, contact hello@cloaflow.com.
Voice and model providers
Where a customer runs a voice agent, the call reaches the providers below through the LiveKit model gateway. They see call audio or conversation text while the call is happening.
ProviderPurposeData involved
Provider
Deepgram
Purpose
Speech to text, and a backup voice
Data involved
Call audio and the transcript produced from it
Provider
AssemblyAI
Purpose
Speech to text, used when the primary provider fails
Data involved
Call audio and the transcript produced from it
Provider
Cartesia
Purpose
Text to speech for the agent's own voice
Data involved
The words the agent is about to say
Provider
Google
Purpose
Language model that decides what the agent does next
Data involved
Conversation text and tool results for the call in progress
Provider
OpenAI
Purpose
Language model used when the primary model fails
Data involved
Conversation text and tool results for the call in progress
Provider
ai-coustics
Purpose
Audio clean-up on the call's incoming audio
Data involved
Call audio
Which providers a call touches depends on the customer's agent configuration, and a backup provider is used only when the primary one fails.
Talk to us
Want to talk through your call workflow?
Book a call with CloaFlow, or send a note to hello@cloaflow.com. We usually reply within one business day.