Fewer missed details
The agent captures the fields that matter for your workflow instead of leaving the team with an unstructured note.
Customer service
Voice agents for the calls your team cannot afford to lose.
CloaFlow builds custom agents for businesses where customer calls create operational work: updates, claims, bookings, approvals, escalations, and follow-ups.
Where to start
Start with the calls that slow service down.
The first deployment should be specific. We map your call flow, define what the agent can safely handle, and route uncertain work to the right queue.
- 01Order status and delivery questions
- 02Appointment scheduling and rescheduling
- 03Returns, claims, and policy-sensitive requests
- 04Account lookup and caller verification
- 05Escalations that need a manager or specialist
- 06Follow-ups that should become structured work
What changes
The call ends. The work does not disappear.
Cleaner escalation
When the agent cannot finish the work, it records what is known, what is missing, and who needs to decide next.
Better continuity
The next person picks up from the call context without making the customer repeat the whole story.
Built for you
What CloaFlow customizes.
Every deployment is shaped around one operation. These are the parts we design with your team rather than ship as defaults.
Conversation boundaries
The agent's script, tone, and the things it must never do or promise.
Capture and confirmation
Which fields are collected, how they are confirmed, and which source lookups back them.
Escalation and review
Review states, assignments, and the dashboard views your team works from.
Recording behavior
Recording and transcript handling, set to your notice, consent, and retention rules.
Walkthrough
Bring one real call workflow.
A useful first conversation covers call volume, request types, the systems involved, and where your team wants a person to stay in control.